Decades of partnership, driven by family
We are a family-owned and operated company that understands the value of partnership, whether you are a small, independent hardware store or a national retail giant with hundreds of locations. This heritage drives our approach: we commit to the long-term success of every customer. To deliver specialized support at every level, we maintain a dedicated Corporate Accounts Team focused on managing headquarters and chain accounts across the United States. Complementing this, our field team consists of 200 sales representatives with an impressive average of 12 years of industry experience, ensuring you always work with a true expert, not just an order-taker.
Unrivaled operational excellence
We know that in hardware and fasteners, availability and speed are non-negotiable. Our commitment to operational excellence is validated by our logistical footprint, which includes six major distribution centers across the United States, totaling over one million square feet of warehouse space. This network delivers exceptional reliability, proven by our consistent 98% order fill rate. Furthermore, we guarantee speed: on average, every order is received, picked, and shipped within 48 hours.
Innovative technology and flexible support
Choosing us means gaining a true competitive edge through industry-leading technology and flexibility. We operate the only B2B website in the industry that allows customers to seamlessly place orders, check order status, track returns, review item history, and even customize margin settings in real-time. Beyond technology, we act as a complete support system, offering customers additional staff training programs and the flexibility of private labeling options. This combination of advanced digital tools and personalized services ensures we are positioned not just as a supplier, but as an integral extension of your business.
Industry commitment
Our commitment extends beyond our own walls. By actively investing in the industry through major trade shows, strategic partnerships, and focused sponsorships, we help drive innovation across the sector. This dedication ensures we are always at the forefront of product and service delivery standards, bringing the best and most advanced solutions directly to you.
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